1. HOW TO FILE A COMPLAINT

If you are not satisfied with our service, please contact us:

– Email: support@dialsexeprive.fr

– Online Form: https://dialsexeprive.fr/contact-us/

– Response time: 48 hours maximum

2. REFUND POLICY

– Unused credits: Refundable within 7 days

– Technical issues: Full refund available

– Service quality: Case-by-case review

3. DISPUTE RESOLUTION

– Internal review: 5 business days

– External mediation: Available upon request

– Chargebacks: Processed according to card network rules

4. BILLING INQUIRIES

For payment and billing questions, contact your payment provider directly.

5. RECORD KEEPING

All complaints are logged and tracked for continuous improvement.